FAQ

Common FAQs

How do I change my billing and/or shipping address?

To edit your billing and/or shipping address, follow the directions above in “Where do I make changes to my account?”, and select the “Address Book” section. Once you’re there, you’ll be able to add, edit, or remove addresses used for billing and shipping.

When is the customer service center open?

Our Customer Service department is open 8 AM-6 PM GMT+7 Monday-Friday to answer your questions.

How do I know if an item is available?

Stock availability is updated regularly. If an item is unavailable, it will be reflected on the product page.

How do I check the status of my order, return or exchange?

You can check on the status of your order by clicking on the Order History page in the ‘My Accounts’ section of our online store.

Do you send order confirmations?

Yes, we automatically send you an email confirmation of your order. In addition, we will send you another email confirmation after your order has shipped. If you have not received your confirmation, please double check the email address you provided.

Why is my order delayed?

Orders are generally processed within 24 hours. If your Order Status indicates that your order has not yet shipped but the merchandise is in stock, this could be the result of one of the following:

  • We were unable to obtain a proper credit approval for your purchase
  • We were provided a credit card billing address that could not be verified with your credit card issuer.

Please note that it’s important to provide the phone number registered with your credit card issuer when you place your order, so that we may reach you to discuss any problems with your order. We use only verified phone numbers in an effort to further ensure your order’s security.

What payment methods do you accept?

We accepts the following forms of payment:

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express

Where do I make changes to my account?

To edit your account information, go to the My Account section. After logging in, you will have access to your general account information, address book, wish list, and order history.

What is your return policy?

If for any reason you are not completely satisfied with us products, you can return the products for a full refund of the purchase price (less original shipping and handling fees) within 30 days of purchase. Shipping costs for any returns will not be reimbursed by Natureessentialoil.com unless there was a shipping error or product damage.

How do I apply my promotion code?

To redeem a promotion, simply enter the code you received in the box titled “Offer Code” during the checkout process. Please note only one offer code can be applied per order.

Product FAQs

What exactly are essential oil?

Essential oils are natural extracts from the seeds, stems, roots, flowers, bark and other parts of plants that are 50-70 times more powerful than herbs.

How are the essential used and what for?

They have been used for many different reasons historically, in a variety of wellness applications. The Egyptians used essential oils extensively to support their health, beauty treatment and food preparation. The Greeks also used essential oils for therapeutic massage and aromatherapy, while the Romans used them to promote health and personal hygiene. We are currently using them from A-Z in personal choices for enhancing and maintaining health and for supporting a wellness lifestyle, both physically and emotionally.

How do I know what essential oils I need

There are many resources to learn about the different uses of individual essential oils, including online forums, others’ experiences, and guides. Each oil can support multiple health objectives, so we encourage you to just get them in you, on you or around you!

What are all the different ways I can apply and use essential oil?

Our essential oils can be applied or used in 3 different ways:
1. Topically (on or near the affected location),
2. Aromatically (diffused or by inhaling the scents), and
3. Internally (drops in the mouth, in drinking water or capsules) ( not recommend)

How often should I use essential oils?

It varies depending on the situation. Only one or two applications may be sufficient to support you in reaching your goal. You may consider multiple applications each day. There are many people and resources available to help guide you in your use of the oils.

How do I care for the oils?

Good rules of thumb are to keep them stored in a cool, dark place and to keep the caps on when not in use.

What is the difference between single oils and blends?

A single oil is just that: one 100% therapeutic grade essential oil, such as Lavender, Peppermint or Lemon. Oil blends are careful mixtures of multiple 100% pure essential oils, blended to maximize the benefits of the oils. For example, Serenity Blend is a mixture of Lavender, Sweet Marjoram, Roman Chamomile, Ylang Ylang and Sandalwood.

How do I know when an oils for the emotional side or the physical side?

Studies have shown significant connections between our emotional and physical health. Each oil, therefore, can help with both emotional and physical concerns. Consult the wealth of educational resources to discover the many emotional and physical application for essential oils.

What should I expect when using essential oils?

Again, it depends on the situation. Essential oils are an important part of a wellness lifestyle. Sometimes a difference is felt immediately, while other issues take more time for any effects to be felt. At a minimum, you can trust that applying our essential oils and other supplements, you are supporting your overall health and wellness objectives.

Essential oil safety

How safe are essential oils?

The company’s oils are very safe to use in moderation. However, do not put them in your eyes, nose or ears. If you do accidentally get oils in any of those areas, irritation can be reduced by applying fractionated coconut oil or olive oil to the affected areas.

Will the oils interfere with my prescription medicine?

Essential oils are designed to support the body’s overall health. However, it is recommended that you consult your doctor when combining the use of essential oils with prescription medicine.

Are essential oils safe to use during pregnancy?

As stated before, essential oils are desinged to support the body’s overall health, and many pregnant women have successfully used essential oils during pregnancy. Some oils should not be used during pregnancy, or only during certain stages. For example, Clary Sage should not be used until a pregnant woman is ready to deliver. Consult your doctor with any questions.

FAQ

DIDN’T FIND THE ANSWER?

If you have questions feel free to our Customer Support Team. You may also contact us at admin@natureessentialoil.com.vn

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